FAQs

Mattress Australia is brought to you by the team behind Beds Australia, a specialist with extensive experience in the trusted brands that Australians have relied on for generations. Find out more about us.

You may get in touch via our contact us page or call us on 1800 588 788.

Our team is available from 10am to 5pm, Monday to Saturday and 10am to 3pm on Sunday (AEST).

Our dedicated logistics teams are your best contact point regarding your delivery, each state-based team has a direct phone number that is provided with your proof of purchase. The teams will make initial contact with you once your order is received to confirm your preferred delivery date.

No, we do not offer live chat or use AI bots. To speak with someone, please call us on 1800 588 788 during business hours or contact us.

No. Mattress Australia is an online mattress retailer. This helps us keep the model simple and pass on savings through trusted brands, clear product ranges and direct fulfilment.

Our lead times for the Core Collection are generally 7 to 14 days (Western Australia may take a little longer for some brands). Clearance Items are usually within a week as they are already available in stock.

We deliver to metro and regional areas of the Queensland, New South Wales, South Australia, Victoria and Western Australia. We do not currently deliver to the Australian Capital Territory, Northern Territory or Tasmania. We have a full list of every area on our delivery page. You can also validate your postcode using our delivery checker.

Delivery is $99 to metro areas and $149 to regional areas.

Metro areas, except the ACT, cover all weekdays, including Saturdays in some states. Regional areas have specific days of the week. Actual delivery days for your region are indicated on the delivery page.

Yes. Please ensure that access to the room is suitable for the size of your mattress and there is clear access.

Yes, our delivery team will setup your mattress and matching ensemble bases if you have ordered one.

Yes. Someone will need to be available to provide access, confirm the delivery location and allow the delivery team to place the mattress in the room of choice. If it is not possible to be home, our delivery team are able to agree at the time of booking the delivery with the authority to leaving your order in a safe place. If there has been no authority to leave and someone is not home, this would result in a failed delivery and may incur a re-deliver fee.

Yes, we provide an effortless removal and recycling option at the time of delivery, this may be selected in your shopping cart.

Please check access before ordering – your mattress and base are full size! They do not come rolled up in a box. Customers are responsible for ensuring the mattress can be delivered safely through doorways, hallways, stairs, lifts and into the room of choice. We are not responsible for and do not accept returns if it does not fit. However, based on the model, feel and size, we are able to discuss placing your order into clearance items, with a return delivery fee and weekly storage fee applicable.

We accept Afterpay, Amex, Apple Pay, Google Pay, Klarna, MasterCard, PayPal, Visa and Zip.

Orders may only be placed for one brand at a time. This helps keep fulfilment, scheduling and delivery confirmations clear.

Core Collection and Clearance items need to be ordered separately due to availability, handling and fulfilment.

After your order is placed, you will receive an automatic order confirmation. Soon after we will provide the scheduled date that your order is expected to be received from the manufacturer. Once received by our delivery team, they will contact you to arrange a suitable day for delivery. You will then receive updates on the day as your delivery progresses from collection to arrival.

Please contact us as soon as possible. We will try to assist with changes or cancellations where we can, but this depends on the stage of processing, manufacture, allocation or dispatch. Once an order has progressed, changes or cancellations may not be possible, except where required by law. The sooner you contact us the better.

No. We do not offer a sleep trial or comfort guarantee. Our model is designed for customers who prefer established mattress brands, clear product ranges and better upfront value rather than trial-and-return pricing. Please choose carefully, as we do not accept returns, refunds or exchanges for change of mind, comfort preference, incorrect choice or size preference, except where required by Australian Consumer Law.

In the unlikely event that a clearance item has been sold before your order is processed, you have the option of a refund, credit towards a different purchase or an equivalent core collection of a higher value.

We sell the following trusted brands: AH Beard, Comfort Sleep, FutureSleep, Regency Bedding, Sealy and SleepMaker. These brands represent Australia’s largest and most established mattress manufacturers.

The Core Collection focuses on a curated selection of trusted brands that are made in Australia by long-standing manufacturers. By simplifying non-essential details, such as decorative labels, embroidery, handles gussets and specialty fabrics, we can pass on the savings to you – whilst retaining quality materials, sound construction and lasting support.

Clearance Items are limited to first-come first served. All Clearance Items are new and have never been used. They may arise from cancelled orders, failed deliveries, photo samples and prototypes.

Yes, all our mattresses and bases are new and have never been used. The Core Collection is made on demand by the supplier after your order is placed. Clearance Items only include new items that arise due to cancelled orders, failed deliveries etc.

Yes, all of our mattresses are proudly made in Australia by long standing, established manufacturers. By supporting Mattress Australia, you support a retailer that only sells Australian made and nothing else.

We focus on trusted brands, practical product ranges and simplified presentation. In addition, our direct model means that we have no rental costs for retail stores and warehouses.

Product images are provided as a general guide. Actual fabrics, quilting, labels, handles, embroidery and other finishes may vary due to supplier updates, manufacturing changes, run-out materials or simplified finishes. The primary purpose is to pass on the savings to you. These visual differences do not usually affect the comfort, support or warranty of the product.

Yes. Your mattress and base has a full manufacturer’s warranty. This applies to both the Core Collection and Clearance Items. To find out more, including what is covered, please refer to the warranty details page.

Our mattresses and bases include a 10-year manufacturer’s warranty. A small number of entry-level mattresses have a 5-year warranty, which is shown on the relevant product page.

Your warranty card will include the relevant registration details and instructions. This can be completed and posted, or registration can be done directly on the manufacturer’s website. Please retain your proof of purchase and warranty documentation for future reference.

Manufacturer warranties generally cover defects in materials and workmanship arising under normal residential use. Full details of warranty coverage, terms, conditions and exclusions are set out in the warranty card supplied with your mattress and, in most cases, on the manufacturer’s website.

You may make a warranty claim directly on the manufacturer’s website. We can also submit a claim on your behalf.

No. We do not offer returns, refunds or exchanges for change of mind, incorrect choice, comfort preference, size preference or similar reasons, except where required under Australian Consumer Law. Your consumer rights still apply if there is a genuine fault or failure. More details available on our return policy page.

Follow the care instructions supplied with your mattress. As a general guide, use a suitable supportive base, rotate the mattress as recommended, keep it dry and well ventilated, use a mattress protector, and avoid bending, folding or standing on the mattress. Proper care helps maintain comfort, support and warranty coverage. Please refer to the detailed care guide.